FAQ
Q: What is the slipery finish on the rod liners?
A: This is a skin-safe silicone based coating that reduces friction inside the liners. It will not harm you or your equipment.
Q: Can I use spray lubricants on my CRC System?
A: NO. We STRONGLY advise against using any kind of spray lubricants on any part of the CRC. Depending on the lubricant it can damage the liners or even the plastic components and aluminum anodization. Please call or email us if you have an issue and we can point you to an appropriate product or solution.
Q: I took my CRC off of my vehicle and the rod liners aren’t returning or are returning very slowly to their original length. What’s going on?
A: In low temperatures the liners can take a “set”, meaning they won’t return as expected. Simply bring your CRC someplace warm before fully collapsing it to allow the liners to warm up a bit. If for any reason this does not solve the issue please contact us as this is not normal behavior.
Q: What do I do if I tear or puncture one of the liners?
A: We sell replacement liners and installation kits so you can service your CRC at home. If you don’t want to deal with servicing the product yourself you can ship it back to us and we will replace them. Shipping and part costs apply.
Q: Is there a warranty?
A: Yes. You can view our warranty here and submit a claim here.
Trouble Shooting Guide
Problem: My CRC collapses extremely fast/much faster than when I purchased it.
Likely Cause: We install special friction pads made from abrasion resistant felt on each tube section. This prevents the CRC from closing too quickly while telescoping. If your CRC no longer closes slowly, your felt may be worn out or damaged. You will need to ship your CRC unit to us for repair.
Problem: My CRC is extremely difficult to collapse or won’t collapse.
Likely Causes: Debris from the road, woods, rabid squirrels, or other sources may have contaminated the joints between the aluminum sections. Do not attempt to lubricate any of the joints, this may damage the liners or plastic components. First, make sure the corresponding spring button isn’t still engaged. Next, check for any obvious dirt or debris between the aluminum sections. You can work the aluminum section joints up and down and left and right to try and work any debris free from the joints. If you have access to compressed air it may be able to blow any debris free from the joint. If your CRC is still stuck after this, please give us a call or shoot us an email.